Hello, First I would like to thank you all for the support Twenty Four has received in 2020. The growth and love Twenty Four has received has been amazing and I truly thank everyone who has purchased or supported my brand. Twenty Four started as a platform intended to uplift and promote small brands. We have worked and supported many small businesses that were absolutely amazing to work with, I would also like to thank them as well. I started this brand as an eager and young 24 year old girl who has learned so many lessons along the way. I realized the importance of taking every step in business very seriously and how critical that can be for a successful brand. Although we have had great relationships with our partnered brands, we have also had some difficult experiences along the way. Unfortunately many orders, under a few brands, were inputting tracking numbers that were consistently in "pre-shipment" this caused many orders to show up as fulfilled when the orders were not shipped out. We gave all brands a due date in mid October to have all unfulfilled orders done by November 13th, many brands were successful and others were entering false tracking numbers and/or failing to respond to several emails and direct messages. We put trust into all our partnerships and were extremely disappointed that we could not fulfill every single order. Moving forward the structure of the brand has completely changed including shipping, fulfillment, and most importantly customer service. All orders and items featured on Twenty Four will be shipped out directly from one centralized warehouse located in Los Angeles. We have since terminated our relationships with these brands and are working very hard to handle every single customer's orders one by one. We are accepting all requested refunds, please message our customer service Instagram page (@twenty4service). Please message us regarding any questions or concerns and allow 1-2 business days for a response. I can not thank you enough for your patience and understanding through this difficult time.
- Twenty Four Team