All Sales are FINAL!
If 30 days have gone by since your purchase, and you have not received your package please email email@example.com for information about your order.
There are certain situations where only partial refunds via store credit are granted (if applicable)
Shipped Damaged with Obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Twenty-Four reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
- An irregular or excessive returns history indicative of “wardrobing;”
- An irregular or excessive returns history involving altered or missing items; or,
- Potential fraudulent or criminal activity.
Similarly, Twenty-Four reserves the right to refuse service (both in-store and online) to any customer or entity, due to similar actions as noted above.
Exchanges (if applicable)
If you need to exchange an item- due to a damaged condition upon arrival- for store credit, send us an email at firstname.lastname@example.org